Guillaume Pollock
February 25, 2021
Have you ever switched to a different cafe for the morning because the service in your usual place was not adequate? Or have you decided not to buy an item you needed when shopping...
February 25, 2021
Customers Today's expect, if not demanding, highly personalized experiences, but what are the exact starting points companies can use if they want to create a better customer experience?
February 25, 2021
80% of software implementation projects fail due to lack of a User Adoption process. Managers often ask a thousand dollar investment in a new CRM system about: why don't people use the system?
February 25, 2021
The methodology is applied in order to diagnose the analysis elements from the 4 BUSINESS perspectives:
- Internal processes (commercial data registration and internal steps...
February 25, 2021
Implementing a digital transformation strategy is one of the most pressing challenges for today's business leaders. Embarking on your digital transformation journey fundamentally changes...
February 25, 2021
Going back in history, when the first computers arrived in companies, back in the 90's, everything began to be easier: the arrival of Office, Email, the Internet...